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It was a great pleasure to meet you on my visit to SMAP Institute of Supply Chain Management on the 22nd of November 2011. Thank you for giving me the honor to present the certificates to your students. I am very impressed by the far sightedness of SMAP to set up your own Institute for your employees. I did mention to Lt General Kalra that CILT would have no problem with the CILT courses at SMAP including more examples from the Courier sector which is of greatest importance to SMAP. I wish SMAP every success in your goal to grow to become a $1Billion company which by having Education as one of your foundations you are well on the way to achieving. - Colm Holmes, Interim Secretary General, CILT International

This is to appreciate SMAP from our company, we are glad to say that SMAP is growing and taking care of cases seriously. This is not only SMAP achievement for giving prompt & immediate reply in special cases. To be honor we are giving special thanks to you. You made us to trust SMAP for further to give more business. - Tulsiram, Intercraft Trading Pvt. Ltd

Thanks for great support and good coordination with your SMAP team to deliver my consignment D05159705. My consignment was stuck up at Bangalore SMAP branch and nobody replied to me to clear the same but Mumbai ‘s good follow up with Bangalore branch finally resulted in delivered of consignment in good condition at destination. - Vishal Rana, Low Voltage Breaker & Switches

This is to place a record, our Sincere Appreciation and Profound Happiness with the services and support extended by SMAP. - Natarajan, Quick Silver Pvt. Ltd

Special thanks to Smap team for continuous support to achieved 2nd winner prize for Kolkata warehouse from EPSON … EPSON is looking 500crores business. In this year hope SMAP’s more support to our Kolkata warehouse. - Debabrata Ganguly, Epson I Pvt. Ltd

Many thanks for SMAP’s valuable support for on time pick up and delivery of stocks to our different stores of East. And also for close follow up, on time MIS report, for delivering & picking up stocks till late evening from our warehouse. We also got valuable support from Jharkhand, Raipur, Assam & Orissa SMAP team. Thank you very much. Your team work helped us a lot to run the promo successfully in Eastern Zone. MANY THANKS ONCE AGAIN. - Sudipta Bhattacharya, Future Axiom Telecom (Pantaloon)

Thanks for the great support so far…looking forward to a great year ahead. - Kaushik Mitra, Dish TV India Ltd

We are pleased with the services and feedbacks rendered by SMAP customer care team to the queries sent. Keep up the good job. - Clifford Thomas, Apeejay Group

Thank you for your efforts. I was very upset when I wrote this e-mail. But I must say that SMAP customer care call completely calmed me down. I have used SMAP on various occasions in the past and have never faced any issues, so I am sure this is an isolated incident and also hoping will not happen again. SMAP’s customer care teams prompt action and polite words have restored my confidence in SMAP Thank You for getting this sorted out. I truly appreciate your help on this. Thanks once again SMAP customer care team for your kind attention and support. – Dolly Arora, Bank of America

Thanks for the support, SMAP team have done great job yesterday. Because of your efforts, we are able to receive all the consignments and able to conduct the Event, which is prestigious for IGATE Patni Company. Keep up the good work and special thanks to Delhi and Noida SMAP team as well. - N Murali, IGATE Patni Company

Thank you for your call today. I was very upset when I wrote that e-mail in the morning. But I must say that your call completely calmed me down. I have used SMAP on various occasions in the past, and have never faced any issues, so I am sure this is an isolated incident. Your prompt action and polite words have restored my faith in SMAP. Thank you once again for getting this sorted out. I truly appreciate your help on this! – Manoj Nayak, Bank Of America

Let me say thanks to SMAP team for the great co-ordination and wonderful support given here to deliver the part in NBD from Chennai to Panipat. Especial thanks Delhi SMAP team for arranging the special part delivery from Delhi to Panipat! This incident has increased my confidence in SMAP and his services extended to HP!  - Sanjit Kumar, HP GSC Bangalore

Thank you so much for your help and as you know I have made it a point that all my colleagues use the SMAP services. This year also we have started with a package to Bangalore with voucher no. V04548372 on 15 Jan and the latest being V04384949 to Mumbai dated 28 Mar. And this will continue. All this trust happened with your competent guidance and desk to desk promise of SMAP. We truly appreciate your efforts and competency. Thank you once again. - Shailaja Naidu, IHQ (Navy).

In our association of more than 10 years with SMAP, by large Sales and Service together with Customer care follow up of SMAP are satisfactory.  There are stray issues and considering the volume of business that Numeric offers, they can be considered as minimum. We are happy with the performance of SMAP and we highly appreciate the efforts taken to deliver our consignments to various destinations across the Country with your wide network and also solve the issues on priority basis. We wish you success in the years to come in all your endeavors. - K.Venkataramanan, Numeric HO Store

 We have given applause to SMAP customer care team. We have taken this opportunity with great pleasure in informing you, that your customer care team has provided an excellency in all our BUSSINESS ENDEAVOURS successfully. We also appreciate and congratulate SMAP customer care team for the sincere and timely feedback. Keep up this spirit and renew yourself extraordinarily in the near future. Thanking you for the full support and services that you have provided to ROYAL IMAGES DIRECTMARKETING. - J.Robinson, Accentiv

We have been enjoying SMAP services for the past 2 years in Chennai. We wish to place on record our sincere appreciation and happiness with your services and good support extended by your organizations in these years and expecting same co-operation in future. - L Ramesh, India Infoline Ltd

 Thank you for your timely help. GOOD JOB SMAP.” - T Murali

We had been doing business with SMAP since 3 years. We have been facing lot of issues with their services. In spite of it there is a bondage which makes us do business with SMAP and all the credit goes to the customer care and sales team who render their support to us. With the kind of approach and responses you had shown, the graphical representation of our issues are sliding down. We wish to have your immediate responses in the future for all our queries with the same speed as you are providing us now. Good job!! - Saidha, Water Today

 This to appreciate your service & thanking SMAP team for the kind co-operation. My consignment "M63486644" which was sent by your reputed organization I was unable to track it on system due to missing checkpoint & no update. It was consignee self collection consignment for which the data in system was ambiguous I was worried because it was a very precious feeling getData()t for my fiancée & which was missing then. In communication with customer care team in Mumbai, they co-operated with me very politely & took the initiative to find out my shipment on priority. SMAP Bangalore office had done there level best to find out my consignment, Mumbai team had conducted manual warehouse search & the first call received about my consignment that the parcel is with Bangalore SMAP office & it will be forwarded to the destination shortly. I want to thank entire SMAP Team, Especially to Bangalore & Mumbai team from the bottom of my heart for working so hard to track my consignment. Appreciate & congratulate SMAP for having such influential staff. Hope this trust will always remain with all your customers. Once again thanks a lot. - Haresh Vaingankar, DHL Express India Pvt. Ltd.

I appreciate the response from SMAP. The issue has been resolved and the item delivered successfully to the intended recipient. I am very grateful to SMAP and thank you so much for addressing the issue on priority. – Sanjeev

It has been really wonderful that you have understood the sensitivity of the complaint & took it seriously and also given a remarkable service that really gained my faith once again on SMAP. My heartfelt appreciation to SMAP and please maintain the same kind of service. – Rajan

The document was safely delivered by SMAP to the resort reception. The gap occured because Disha's room was changed at the resort. After following up with resort reception, Disha has now received the document. Thanks for looking into the matter. I appreciate the good service of SMAP. – Reuben Ezekiel

I had a wrong opinion that SMAP courier is totally lost & will never be deliver the consignment to the Consignee. But my assumption went wrong. I really thank you for your prompt & highly valuable service.” - Anandkumar P

I am taking time to write this email to you because of the excellent service received from SMAP team. I have never seen a service like this from a courier company. Please pass on my Thanks to SMAP team who has help me out. - Sazeed Parvej

Thank you for notifying me about the delivery status of the package containing Citibank Debit card. It has been received by my family in Bangalore. Appreciate the support extended by SMAP!- Ishwinder Singh

Thank you very much for your support and help in resolving my issue. I wish all the best to SMAP and keep up your GOOD service. - Harshad Patki 

I would like to sincerely thank you for your prompt reply and action, I am in no hurry to get the consignment but to receive it at my mentioned address is imp. And yes there is no reason to loose faith in SMAP ever. Thanking you and your team once again. - Saurabhh Kumar

Hearty thanks for SMAP’s immediate reply. Our New Delhi friend Mr. V.S. Mehta is in receipt of the consignment B69074438. He confirmed it to me by telephone and e-mail this afternoon. The people at Chittaranjan Park. New Delhi 110019 took delivery of it.  They were kind enough to hand over the consignment to Mr. V.S. Mehta. Thanks once again for SMAP’s excellent service. – Sathyam Setlur R

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